4 Factors Why Customer Service in Logistics Is Important This level of transparency not only keeps you informed but also builds trust in the logistics process. In conclusion, customer service in ecommerce logistics is a critical factor that can make or break a logistics company’s reputation and success. The logistics industry is highly competitive, and […]
Logistics Customer Service; Deliver Excellent Job 2023 Read More »
How 8×8 uses conversational AI to improve customer, employee dialogues The first tool, Conversation IQ, extends contact center capabilities — such as quality management and speech analytics — to all 8×8 cloud communications users. As the name implies, the tool uses conversational artificial intelligence (AI) to extract insights from dialogues. Conversation IQ is delivered via
How AI Improves Customer Experience at Every Stage Read More »
Chatbots and Conversational AI: What’s the Difference? Conversational AI chatbots don’t require you to ask a specific question, and can understand what the intention is behind your message. You can think of this process how you would think a digital assistant product would work. That also means chatbots and conversational AI are going to be
Chatbot vs Conversational AI: Differences Explained Read More »